FAQ

1. Order & Payment​

  • Q: How do I place an order?​

A: Browse products → Add to cart → Fill in shipping/payment details → Confirm order. You’ll get an order confirmation email once we accept it.​

  • Q: Can I change or cancel my order after submission?​

A: Only if your order hasn’t shipped. Contact us immediately ([email protected]) with your order number.​

2. Products & Sizing​

  • Q: How accurate are product colors on the website?​

A: Colors are displayed as accurately as possible, but slight differences may occur due to screen settings or lighting.​

  • Q: Where can I find the size chart?​

A: A detailed size chart is available on each product page (under “Size Guide”).​

  • Q: Do you restock out-of-stock items?​

A: Popular sweet-style items may be restocked. Sign up for “Back in Stock” alerts on the product page for updates.​

3. Shipping & Delivery​

  • Q: Do you ship worldwide?​

A: Yes, we ship to most countries/regions (remote areas may have limited service).​

  • Q: How long does delivery take?​

A: Asia: 5-10 business days; North America/Europe: 7-14 business days; other regions: 10-20 business days (excludes customs delays).​

  • Q: How can I track my order?​

A: A tracking number will be sent to your email after shipment. Use it on our “Order Tracking” page.​

4. Returns & Refunds​

  • Q: What’s your return period?​

A: You can request returns/exchanges within 30 days of receiving your order (items must be unworn, with original tags).​

  • Q: Who pays for return shipping?​

A: We cover fees if the item is defective/incorrect (provide photos). You pay for returns due to personal preferences (e.g., size change).​

  • Q: How long does a refund take?​

A: Refunds are processed within 5-7 business days after we inspect returned items, and will go back to your original payment method.​

5. Account & Support​

  • Q: Do I need an account to shop?​

A: No, you can check out as a guest. But creating an account lets you track orders, save addresses, and view order history easily.​

  • Q: How do I reset my account password?​

A: Click “Forgot Password” on the login page, then follow the link sent to your registered email.​

  • Q: How can I contact customer support?​

A: Email: [email protected]; Phone: +852 5018 6984 (Mon-Fri, 9:00-18:00 HKT).​

If you have other questions, feel free to reach out—we’re here to help!